Vcom
John Smith1
Client • 01:50 PM
Emma Brown4
P - Supplier • 12:30 PM
Michael Green
Client • 11:56 AM
Sarah Johnson3
Customer • 09:45 AM
Chris Lee2
Customer • 09:15 AM
Robert White2
P - Logistics • 08:30 AM
Nancy Taylor
P - Designer • Yesterday
Linda Moore
Customer • Yesterday
Noah Sharma
Client • 06/06/28
Michael Green
Online
The shipment has been delayed. We need to inform the customer and offer a discount.
11:45 AM
I'm sorry to hear about the delay, Michael. Do you have an updated estimated delivery date?
11:47 AM
Yes, the new delivery date is expected to be next Monday. We should notify the customer immediately.
11:49 AM
Absolutely. I'll draft a message to inform them and include a 10% discount on their next purchase as a goodwill gesture.
11:50 AM
That sounds good. Make sure to emphasize that we're doing everything we can to expedite the process.
11:52 AM